Return Policy

Service Nature

Ecohandmadeshop provides consultation services related to PC assembly and component selection. Our services are advisory and informational in nature.

We do not sell physical products or components directly. All consultation services are provided as guidance and recommendations to assist you in making informed decisions.

Return Timeframe

Since we provide consultation services rather than physical products, returns do not apply in the traditional sense. However, if you have concerns about the consultation services provided:

• Please contact us within 30 days of receiving the consultation service
• We will work with you to address any concerns or questions
• Refunds or adjustments will be considered on a case-by-case basis

Return Conditions

If you are not satisfied with our consultation services, please contact us to discuss your concerns. We will consider refunds or service adjustments when:

• You contact us within the specified timeframe
• The service provided did not meet the agreed-upon scope
• There was a clear error or omission in our consultation
• You provide specific details about your concerns

Return Shipping Costs

As we provide consultation services rather than physical products, shipping costs do not apply. All consultations are provided through digital communication channels.

Return Process

If you wish to request a refund or discuss concerns about our consultation services, please follow these steps:

1. Contact us via email at ask-usY3mxs9K1m or through our contact page
2. Provide your consultation reference number or order details
3. Explain your concerns or the reason for your request
4. We will review your request and respond within 5-7 business days
5. If approved, refunds will be processed to the original payment method within 10-14 business days

Non-Refundable Items

The following situations may not be eligible for refunds:

• Consultation services that have been fully completed and delivered as agreed
• Requests made after the specified timeframe
• Services that were customized based on your specific requirements and delivered
• Requests where the consultation met the agreed-upon scope and quality standards

However, we will review each case individually and work to find a satisfactory resolution.

General Legal Requirements

This return policy is designed to comply with applicable consumer protection laws. Your rights may vary depending on your jurisdiction:

• In many jurisdictions, consumers have rights to cancel services within a certain period
• We comply with local consumer protection regulations
• For services, cancellation rights may be limited once services have been substantially performed
• We respect your statutory rights and will work within legal frameworks to resolve concerns

If you believe your statutory rights have not been respected, please contact us, and we will address your concerns in accordance with applicable law.

Order Cancellation Policy

You may cancel a consultation order before the service has been substantially provided:

• Before service begins: Full refund available if you cancel before we begin providing the consultation service
• During service: Partial refunds may be available based on the proportion of service already provided
• After completion: Refunds after service completion are subject to our satisfaction review process

To cancel an order, please contact us as soon as possible with your order details and cancellation request.

Refund Process

If your refund request is approved, we will process the refund as follows:

1. We will notify you via email that your refund has been approved
2. Refunds will be issued to the original payment method used for the purchase
3. Processing time: 10-14 business days from approval date
4. You will receive an email confirmation once the refund has been processed
5. Please allow additional time for your bank or payment provider to process the refund

If you paid by credit or debit card, the refund will appear on your statement within 1-2 billing cycles, depending on your bank's processing time.

Consultation Services

Consultation services are provided upon request and are based on the information you provide about your needs, preferences, and requirements.

If you have concerns about the consultation services provided, please contact us to discuss your situation and how we can address your needs.

Component Purchases

Ecohandmadeshop does not sell computer components directly. Any components you purchase based on our recommendations are subject to the return policies of the retailers or manufacturers from whom you purchase them.

We recommend reviewing the return policies of component sellers before making purchases, as policies may vary by retailer and product type.

Service Satisfaction

Our goal is to provide valuable consultation services that help you make informed decisions about your PC build. If you have questions or concerns about our consultation services, please reach out to discuss how we can better assist you.

We are committed to working with you to ensure you receive helpful guidance that meets your needs.

Contact Information

For questions about this policy, return requests, or our services, please contact us:

• Email: ask-usY3mxs9K1m
• Visit our contact page for additional contact options

This return policy is effective as of and may be updated to reflect changes in our services.