Privacy Policy

How we handle your personal information at ecohandmadeshop

Information We Collect

At ecohandmadeshop, we collect information necessary to provide our PC assembly consultation services. This includes:

Contact information such as name, email address, and phone number, which you provide when requesting consultations or submitting inquiries through our contact forms
Information about your computer build requirements, preferences, and budget to better tailor our consultation services to your needs
Technical information about your device, browser, and IP address when you visit our website
Usage data and interactions with our website through cookies and similar technologies

How We Use Your Information

We use the information you provide for the following purposes:

To respond to your consultation requests and provide guidance on PC assembly and component selection
To communicate about our services, updates, and relevant information
To improve our website functionality and user experience
To analyze website usage patterns and optimize our services
To comply with legal obligations and protect our legal rights

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities, such as marketing communications
Contractual necessity: To fulfill our contractual obligations in providing consultation services
Legitimate interests: To improve our services, analyze website usage, and ensure website security
Legal obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our website and providing consultation services, subject to confidentiality agreements
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our users
In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection practices

Your data is stored securely and accessed only by authorized personnel who need it to provide consultation services.

Your Rights and Options

Under applicable data protection laws, including GDPR, you have the following rights:

Right of access: You can request a copy of the personal information we hold about you
Right to rectification: You can request correction of inaccurate or incomplete information
Right to erasure: You can request deletion of your personal information under certain circumstances
Right to restrict processing: You can request limitation of how we process your information
Right to data portability: You can request transfer of your data to another service provider
Right to object: You can object to certain types of processing
Right to withdraw consent: You can withdraw consent at any time where processing is based on consent

If you have questions about your personal data or wish to exercise your rights, please contact us using the information provided on our contact page.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Consultation records are retained for the duration of our business relationship and for a reasonable period thereafter
Website usage data is typically retained for analytical purposes for up to 26 months
Legal obligations may require us to retain certain information for longer periods

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately.

Third-Party Services

Our website uses various third-party services that may collect information about you:

Google Ads Conversion Tracking: Tracks conversions from advertisements to help us measure advertising effectiveness
Google Ads Remarketing: Enables us to show relevant ads to users who have previously visited our website
Google Analytics: Analyzes website usage and visitor behavior to help us improve our services
Google Maps API: Provides interactive maps on our website, which may collect location data

These services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookies Policy.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "effective date" at the bottom.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

For questions about this privacy policy or our data practices, or to exercise your privacy rights, please contact us:

Email: ask-usY3mxs9K1m
Visit our contact page for additional contact options

This privacy policy is effective as of and may be updated periodically to reflect changes in our practices.